Contacting Pinnacle Medicare Services

You can contact Pinnacle Medicare Services by utilizing the contact information below.  If you wish to contact us via email, please visit our Email Support Page.

Select A Medicare Unit:

Beneficiary Contact Information (For Beneficiary Use Only)
Medicare Unit Contact Information
Part A Beneficiary Appeals Arkansas
Part A Redeterminations
P.O. Box 3277
Little Rock, AR 72203-3277

Louisiana/Mississippi
Part A Redeterminations
P.O. Box 23046
Jackson, MS 39225-3046
Part B Beneficiary Appeals Arkansas
Pinnacle Medicare Services
P.O. Box 8150
Little Rock, AR 72203

Louisiana
Pinnacle Medicare Services
P.O. Box 8066
Little Rock, AR 72203-8066
Customer Service Medicare Part A and B

1-800-MEDICARE (1-800-633-4227)
TDD: 1-877-486-2048

 

Health Care Provider Inquiries
Medicare Unit Contact Information
Medicare Part A Provider Inquiries

Arkansas Part A
Pinnacle Medicare Services
P.O. Box 1418
Little Rock, AR 72203
Phone: (866) 548-0527
TDD: (877) 726-1711
Provider Audit Fax: (501) 378-2097
Provider Reimbursement Fax: (501) 378-2184

Louisiana Part A
Pinnacle Medicare Services
P.O. Box 23046
Jackson, MS 39225-3046
Phone: (888) 687-2559

Mississippi Part A
Pinnacle Medicare Services
P.O. Box 23046
Jackson, MS 39225-3046
Phone: (888) 687-2649

Overnight Mail: (DHL, UPS, FedEx, etc.)
6510 Old Canton Road
Ridgeland, MS 39157

Medicare Part B Provider Inquiries

Arkansas Part B
Pinnacle Medicare Services
P.O. Box 8150
Little Rock, AR 72203
Phone: (866) 345-0274
TTY: (877) 726-1711

Louisiana Part B
Pinnacle Medicare Services
P.O. Box 8066
Little Rock, AR 72203-8066
Phone: (866) 567-8419
TTY: (877) 726-1711

 

Health Care Provider Appeals
Medicare Unit Contact Information
Medicare Part A Provider Appeals

Part A Redeterminations
P.O. Box 3277
Little Rock, AR 72203-3277

Fax individual request to (501) 378-2160

Medicare Part B Provider Appeals

Arkansas Part B
Pinnacle Medicare Services
P.O. Box 8150
Little Rock, AR 72203
Phone: (866) 345-0274
TTY: (877) 726-1711

Louisiana Part B
Pinnacle Medicare Services
P.O. Box 8066
Little Rock, AR 72203-8066
Phone: (866) 567-8419
TTY: (877) 726-1711

 

Health Care Provider Interactive Voice Response Unit (IVR)
Medicare Unit Contact Information

Medicare Part A (IVR)
Interactive Voice Response Unit
(Status Checks)

Part A IVR Instructions

Arkansas Part A
877-207-4251

Louisiana Part A
877-567-3097

Mississippi Part A
877-567-3097

Available 24 hours a day 7 days a week.

Medicare Part B (IVR)
Interactive Voice Response Unit
(Status Checks)

Part B IVR Instructions

Arkansas Part B
877-908-8434

Louisiana Part B
877-567-7204

Available 24 hours a day 7 days a week.

 

Health Care Provider Enrollment
Medicare Unit Contact Information
 

Medicare Part A Provider Enrollment

External Link Information on Submitting an Enrollment Application Online

Arkansas/Louisiana/Mississippi Part A
Pinnacle Business Solutions, Inc.
Attention: Provider Enrollment
P.O. Box 23046
Jackson, MS 39225-3046

For Overnight Delivery:
Pinnacle Business Solutions, Inc.
Attention: Provider Enrollment
6510 Old Canton Road
Ridgeland, MS 39157

Phone: 1-877-635-7596
Fax: 1-601-899-6572

Medicare Part B Provider Enrollment

External Link Information on Submitting an Enrollment Application Online

Arkansas Part B
Arkansas Medicare Part B Provider Enrollment
P.O. Box 34260
Little Rock, Arkansas 72203

Toll Free Telephone Assistance available
Monday through Friday 9:00 am - 12:00 pm CST (866) 582-3251

Louisiana Part B
Louisiana Medicare Part B Provider Enrollment
P.O. Box 34260
Little Rock, Arkansas 72203

Toll Free Telephone Assistance available
Monday through Friday 9:00 am - 12:00 pm CST (866) 794-0466

 

Health Care Provider Medicare Secondary Payer (MSP)
Medicare Unit Contact Information
Medicare Secondary Payer (MSP)  

Arkansas
Please mail general MSP Inquiries to:

Pinnacle Medicare Services
Attention: MSP
P O Box 34407
Little Rock, AR 72203

Telephone assistance available 8:00 a.m. - 4:00 p.m. CST
(Part B) Phone Number 866-794-0477

Telephone assistance available 9:00 a.m. - 11:30 a.m. CST and 1:00 p.m. - 3:30 p.m. CST (Part A)

Louisiana Part B
Please mail general MSP Inquiries to:
Pinnacle Medicare Services
Attention: MSP
P O Box 8066
Little Rock, AR 72203-8066
Phone Number 866-794-0477

Louisiana/Mississippi Part A
Phone Number 866-747-7919


MSPRC Address Group Health Plan (GHP)

Medicare Secondary Payer Recovery Contractor - GHP
P. O. Box 138856
Oklahoma City, OK 73113


MSPRC – Non Group (NGHP) Liability, No-Fault, Workers Compensation, Congressional, FOIA, Bankruptcy, Liquidation Notices and QIC/ALJ:

Medicare Secondary Payer Recovery Contractor - NGHP
P. O. Box 138832
Oklahoma City, OK 73113


MSPRC Address Special (E.G., ALL Product Liability Case Inquiries and Special Project Checks)

Medicare Secondary Payer Recovery Contractor - Special Projects
P. O. Box 138868
Oklahoma City, OK 73113


 

Electronic Data Interchange (EDI)
Medicare Unit Contact Information
Electronic Services

Arkansas Part A & B/Louisiana Part B
EDI Services, a Division of Pinnacle Medicare Services
P.O. Box 2181
Little Rock, AR 72203
(866) 582-3247
(501) 378-2419

Louisiana/Mississippi Part A
Palmetto GBA
LA MS Part A EDI, AG-507
P.O. Box 100145
Columbia, SC 29202-3145
(866) 749-4301
External Link Email Inquiries
External Link http://www.palmettogba.com/LA-MS

 

Medicare Refunds/Overpayments
Medicare Unit Contact Information
Refunds/Overpayments

Refunds - Pinnacle Medicare Services
P.O. Box 8075
Little Rock, AR 72203-9710

 

Medicare Claims
Medicare Unit Contact Information
Where To Submit Paper Claims  

Arkansas
Pinnacle Medicare Services
Attn: Claims
P.O. Box 1418
Little Rock AR 72203

Physical address for overnight deliveries
601 Gaines Street
Little Rock, AR 72201-4007

Louisiana Part B
Pinnacle Medicare Services
Attn: LA Claims
P.O. Box 8082
Little Rock AR 72203

Louisiana/Mississippi Part A
Pinnacle Medicare Services
P.O. Box 23046
Jackson, MS 39225-3046

Part A Credit Balances Mailing Location Pinnacle Medicare Services
Attn: Credit Balance Department
P.O. Box 1418
Little Rock, AR 72203

Or they can be FAXED to (501) 210-9137 with ATTN: CREDIT BALANCES
 

Medicare Freedom Of Information
Medicare Unit Contact Information
Freedom Of Information Request 

FOI Request Instructions
 

Pinnacle Medicare Services
Freedom of Information
P.O. Box 83310
Baton Rouge LA 70884-3310

 

CMS Regional Office PCOM Coordinator

Providers/suppliers can use the following contact information to offer reaction directly to our CMS Regional Office PCOM Coordinator about your dealings with contractors.

Pamela Kanawyer
Health Insurance Specialist
Division of Beneficiaries, Health Plans and Providers Dallas Regional Office
1301 Young Street, Room 714
Dallas, TX 75202-4348

 

Other Useful Contacts

COB Contractor:
MSP Claims Investigation Project
P.O. Box 33847
Detroit, MI 48232

National Fraud Hotline
Phone:1-800-HHS-TIPS (1-800-447-8477)
E-mail: hhstips@oig.hhs.gov
Mail
Office of Inspector General
Department of Health and Human Services
Attn: HOTLINE
P.O. Box 23489
Washington, D.C. 20026

Palmetto Government Benefits Administration
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999
Beneficiary Contact Number: (800) 833-4455
Provider Contact Number: (877) 288-7600

Qualified Independent Contractor (QIC)
Q2 Administrators, LLC
QIC Part B South Operations
P.O. Box 183092
Columbus, OH 43218-3092

 

Durable Medical Equipment Regional Carriers

Durable Medical Equipment Regional Carriers (DMERCs) process Medicare claims for durable medical equipment, prosthetics, orthotics and supplies (DMEPOS).

The residence of the beneficiary determines the regional carrier that processes the claim. Submit DMEPOS claims to the appropriate DMERC.                                           Use the following table to determine where to file your DMERC claims

DMERC State jurisdiction (determined by beneficiary’s residence)
Region A

National Heritage Insurance Company (NHIC)
P.O. Box 9146
Hingham, MA 02043-9146
External Link http://www.medicarenhic.com

Provider Line (866) 419-9458
Beneficiary Line (800) 633-4227

Connecticut
Delaware
District of Columbia
Maine
Maryland
Massachusetts
New Hampshire
New Jersey
New York
Pennsylvania
Rhode Island
Vermont
Region B

National Government Services, Inc.
P.O. Box 6036
Indianapolis, Indiana 46206-6036
External Link http://www.ngsmedicare.com

Provider Line (877) 299-7900
Beneficiary Line (800) 633-4227

Illinois
Indiana
Michigan
Kentucky
Minnesota
Ohio
Wisconsin
Region C

CIGNA Government Services
P.O. Box 20010
Nashville, TN 37202
External Link http://www.cgsmedicare.com/jc/

Provider Line (866) 270-4909
Beneficiary Line (800) 633-4227

Alabama
Arkansas
Colorado
Florida
Georgia
Louisiana
Mississippi
New Mexico
North Carolina
Oklahoma
Puerto Rico
South Carolina
Tennessee
Texas
U.S. Virgin Islands Virginia
West Virginia
Region D

Noridian Mutual Insurance Company
901 40th St. South; Ste. 1
Fargo, ND 58103
External Link http://www.noridianmedicare.com

Provider Line (866) 243-7272
Beneficiary Line (800) 633-4227

Alaska
American Samoa
Arizona
California
Guam
Hawaii
Idaho
Iowa
Kansas
Missouri
Montana
Nebraska
Nevada
North Dakota
Northern Mariana Islands
Oregon
South Dakota
Utah
Washington
Wyoming
 

 

 

 

 

 

 

 

 

 

 

The Centers for Medicare and Medicaid Services